Privacy Policy

1. Introduction

ASC Shoring Pty Ltd ("ASC Shoring", "we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By using our website or services, you consent to the collection and use of your information in accordance with this policy. This policy is compliant with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, company name, and contact details (phone, email, address)
• Information submitted through our contact and enquiry forms
• Account application information
• Hire and purchase order details
• Payment information (processed securely through third-party payment processors)
• Communications between you and ASC Shoring

We also collect certain information automatically when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect to:

• Process hire and purchase orders and manage your account
• Respond to enquiries and provide customer support
• Send order confirmations, invoices, and service-related communications
• Send marketing communications (with your consent, and you may opt out at any time)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and protect the security of our systems

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third parties who assist us in operating our website and conducting our business (e.g., payment processors, delivery companies, IT service providers)
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In connection with a merger, acquisition, or sale of business assets

All third parties are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to ASC Shoring.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or anonymise it.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Phone: 0411 429 223
• Email: info@ascshoring.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.